Smoothwall Monitor

Real-time, human-moderated monitoring that alerts designated staff to students suspected of becoming vulnerable.

Monitor - Highlights

Human-moderated, 24/7, 365

Advanced behavioural technology and highly-trained human moderators alert designated staff to children suspected of becoming vulnerable. 

Helps designated staff to spot at-risk students who may otherwise go unnoticed

Monitor can help detect children suspected to be at risk far beyond what a teacher's eyes and ears alone can achieve.

Peace of mind for schools and parents alike

Schools can concentrate on supporting and educating students, with the peace of mind that if Monitor detects a potential online incident, they will be alerted within minutes.  

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Monitor - Watch at a glance

Key benefits

Real-time alerts for faster interventions:

Real-time alerts 

Designated school staff are alerted in real-time and within minutes of an event being detected. Notifications are by email, and by phone for the highest suspected risks. All alerts come with contextual evidence to support next step decision-making.

Human moderation 

A highly trained, human moderation team provides protection 24/7, 365 days a year. They assess the more serious alerts and remove false positives before contacting designated staff. 

Appropriate notifications

Low level alerts are stored in the Dashboard for viewing at the next login. Medium alerts are communicated through email. High alerts are conveyed by phone. Designated staff staff are contacted only when necessary. 

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Helps make invisible risks, visible:

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Helps detect risks across the digital space
Risk-assesses everything a student types across Google, Office 365, offline documents, web chat, social media and more.
Works online & offline
Captures suspected risks even when the device is disconnected from the internet. When the device re-connects, data is transmitted to Smoothwall Monitor for analysis.
Helps detect vulnerabilities across the broadest categories
Including potential mental health concerns, bullying, violence, self-harm, suicidal ideation, drugs, gangs, grooming, radicalisation and more.

Optimises staff time:

Minimises false positives
Human moderation dramatically reduces false positives. Staff time is only incurred when absolutely necessary. 
Fast deployment
Cloud-based and with fast and easy deployment means there is no IT burden and no ongoing need for technical administration.
Evidence minimises the need for additional information
Risk assesses the whole screen, not just the URL, which means alerts are more accurate and are accompanied by evidence to support pre-intervention decision-making.
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Monitor's impact 

0k

children

facing the highest suspected risk, including to their health or life, were spotted by Monitor in 2023.

0k

children

at potential serious risk, including mental health and self-harm, were spotted by Monitor in 2023.

0k

children

at potential risk of violence or bullying were found by our solutions in 2023.

0m

students

are supported every day by our technologies.

What our customers say

Video case studies:

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Ruth Noble, Designated Safeguarding Lead at Tonacliffe Primary School why her explains why her school decided to use Smoothwall Monitor.

Andy Eastcrabbe speaks about Smoothwall Monitor

Andy Eastcrabbe, IT Manager at Hipperholme Grammar School talks about the impact of Smoothwall Monitor. 

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Computing and E-safety lead, Ann Rose, shares her school's experience of Smoothwall Monitor.

Testimonials:

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Designated Safeguarding Lead

Customer

Smoothwall Monitor is amazing... it’s the reassurance that you know students are safe, and you know humans are analysing risks and providing human judgement. It works so seamlessly.

Hollywood Primary School

 

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Care, Guidance & Support Manager 

Customer

I can’t praise Smoothwall Monitor enough! It’s not only made my life a lot easier, but it really does have the ability to transform lives because it gives me time to act.

King Harold Academy 

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Operations & Business Manager

Customer

In relation to 7 months of stress and pain from a previous provider which failed to deliver what they had stated it would do, Smoothwall Monitor knocks it out of the park!

Carlton Keighley

 

 

FAQs

Monitor sits on the student devices and uses keystroke technology to flag whenever a student types something onto their device that may indicate a risk to themselves or others. This monitoring happens in real-time. 

When a risk is detected, a screenshot is taken, and AI grades the risk. Low risks go to the dashboard for the DSL to view next time they log in.

Higher risks go to our team of highly trained human moderators who assess their severity. If they are deemed genuinely serious, they will contact your education setting by email or, in the case of a possible risk to health or life, by phone 24/7.

Human moderation significantly enhances alert accuracy by reducing false positives and ensuring that only genuine safeguarding concerns reach you. Our expert moderation team reviews all serious alerts, filtering out non-issues that automated systems might flag. This means potential risks that technology alone could overlook are identified, while unnecessary alerts are minimised. As a result, you only receive notifications (by phone and email) for incidents that truly require your attention, helping you focus on what matters most without being overwhelmed by constant alerts.

Monitor can detect a wide range of risks by analysing students' digital behaviour across platforms like Google, Office 365, web chats, social media, and even offline documents. It identifies concerns that may indicate vulnerability or harm, including:

Mental health issues, self-harm and suicidal ideation, bullying and cyberbullying, violence and aggressive behaviour, radicalisation and extremism, sexual exploitation and grooming, sharing of harmful images or oversharing personal information, substance abuse, including drugs and alcohol.

As Monitor is a cloud-based platform it can be installed on to your school/college devices remotely, within minutes, using any software distribution tool such as Group Policy, SCCM or Intune, or Google G-Suite.

Monitor is compatible with Windows, MacOS and Chromebook devices.

Smoothwall Monitor works offline as well as online. This means if a student takes home a school device but isn’t connected to the internet, the device will continue to be monitored, capturing screenshots and keystrokes.

As soon as an internet connection is re- established, Smoothwall Monitor will send any data through to our team of moderators to analyse.

With Smoothwall Monitor you can integrate with various record management systems including CPOMS, MyConcern and our very own Smoothwall Record Manager. Any events which are alerted in Smoothwall Monitor can automatically be sent through to these record management systems.

Further reading

UK_SMW_site_brochure_thumbnails-monitor-1 Download PDF
Solution brochure
Smoothwall Monitor
Guide Image - DfE Web Filtering and Monitoring Standards Updates Download PDF
Whitepaper
DfE Web Filtering and Monitoring Standards Updates
Smoothwall - Setting the New Standard for Digital Monitoring_thumbnail Download PDF
Whitepaper
Setting the New Standard for Digital Monitoring
Smoothwall-Complete-Guide-to-Digital-Monitoring-for-Schools-2024-Edition Download PDF
Whitepaper
A Complete Guide to Digital Monitoring for Schools
Image - Digital Monitoring vs Web Filtering Guide Resource-1 Download PDF
Whitepaper
A Simple Guide to Web Filtering and Digital Monitoring

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