For regular or medium priority tickets please use our form.
If your issue requires IMMEDIATE attention, please call our support line on +44 (0)800 5999 041 to connect with a Smoothwall support specialist.
Browse our knowledge base, view product documentation and updates, provide feedback, or get in contact with our customer success team. We’re here to guide you every step of the way. Whether you need to find out how to tweak something here, add something there, we have the resources you need.
Our customers play a pivotal role in helping shape the quality of our blocklist. Let us know if you think there is a better place for a domain in one of our categories or let us know of a domain that you think needs adding to the block list.
Visit our Legal Centre to read our Service Level Agreement and other commitments that define the levels of service provided by Smoothwall and the obligations required of Smoothwall and the Customer / Partner.