Get in touch:


Our promise to our customers is to be the most trustworthy digital safety provider in the world. Your success starts with our world-class support.

Need technical support now?

For regular or medium priority tickets please use our form.

Use our form
For urgent issues only

If your issue requires IMMEDIATE attention, please call our Service Desk on +44 (0)800 5999 041.

Where would you like to go?

We’re here to guide you every step of the way. Whether you need to find out how to tweak something here or add something there, we have the resources you need - you can browse our Help Centre, provide feedback, or get in touch.

Help Centre
We all need help sometimes. Our documentation provides detailed instructions to successfully use Smoothwall.
Visit the Help Centre >
Blocklist feedback

Our customers play a pivotal role in helping shape the quality of our blocklist. Let us know if you think there is a better place for a domain in one of our categories or let us know of a domain that you think needs adding to the block list.

Share your feedback >
Service agreement

Visit our Legal Centre to read our Service Level Agreement and other commitments that define the levels of service provided by Smoothwall and the obligations required of Smoothwall and the Customer / Partner. 

Read here >