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Our promise to our customers is to be the most trustworthy digital safety provider in the world. Your success starts with our world-class support.

Need technical support now?

For regular or medium priority tickets please use our form.

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For urgent issues only

If your issue requires IMMEDIATE attention, please call our support line on +44 (0)800 5999 041 to connect with a Smoothwall support specialist.

Where would you like to go?

Browse our knowledge base, view product documentation and updates, provide feedback, or get in contact with our customer success team. We’re here to guide you every step of the way. Whether you need to find out how to tweak something here, add something there, we have the resources you need.

Knowledge base
Almost 20 years’ worth of Smoothwall knowledge. All at your convenience to assist you.
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Help site
We all need help sometimes. Our product documentation provides detailed instructions to successfully use Smoothwall solutions.
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Blocklist feedback

Our customers play a pivotal role in helping shape the quality of our blocklist. Let us know if you think there is a better place for a domain in one of our categories or let us know of a domain that you think needs adding to the block list.

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Service agreement

Visit our Legal Centre to read our Service Level Agreement and other commitments that define the levels of service provided by Smoothwall and the obligations required of Smoothwall and the Customer / Partner. 

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